Reference

How ubo365 Handles Your Personal Information

This Privacy Policy explains exactly what data we collect when you open an account, make a deposit via DANA, OVO or GoPay, and use our mobile lobby — and how we keep that data secure.

Account data protectionDANA, OVO, GoPay payment dataCookie controlsData retention policyYour rights to access and delete

Explore the Lobby Read FAQ

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

Team online

Live Chat

Open the chat icon in your account dashboard to raise a data request or ask about what information we hold. Our support team handles privacy queries through the same channel as account help.

Email Support

Send a written data request to our support email address shown inside your account settings. Include your registered contact detail so we can verify your identity before responding.

In-App Request Form

Inside the ubo365 mobile interface, go to Account, then Privacy, to submit a formal data access or deletion request. We confirm receipt and respond within the period required by applicable rules.

What We Collect and Why We Use It

ubo365 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with ubo365, we collect the details you submit during registration — name, contact information and login credentials. Each time you make a deposit or withdrawal through DANA, OVO or GoPay, our system logs the transaction reference, wallet identifier and timestamp; we

1
do not store your full wallet PIN or password. Device data — browser type, operating system, IP address — is collected automatically to keep your session secure and to detect unusual access patterns. If you contact our support team, the conversation is stored so our agents
2
can follow up accurately. We use this data to operate your account, process payments, and detect activity that may indicate unauthorised access. We do not sell your personal information to third parties. Sharing with service partners — such as payment processors handling DANA, OVO and GoPay
3
transactions — is limited strictly to what is needed to complete your request. Data processing and availability of our services depend on local law and the eligible regions where ubo365 operates. You can request a copy of the personal data we hold about you at any
4
time through our support channel.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HANDLING PRACTICES

How We Protect and Manage Your Information

We apply standard encryption across data in transit and at rest. Your account credentials and payment references from DANA, OVO and GoPay are never stored in plain text. Access to personal data within our team is role-restricted, meaning only the staff who need it to perform their function can view it.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand how the mobile lobby is used. You can adjust cookie preferences in your browser settings at any time.

Account Security

Login access uses OTP verification sent to your registered contact. If we detect a new device or unusual IP, we flag the session before granting full account access.

Data Retention

We keep your account data for as long as your account is active and for a further period required under applicable regulations. When retention is no longer required, data is deleted or anonymised.

Requesting Changes

You can ask us to correct inaccurate data, restrict how we process it, or delete it entirely — subject to legal obligations we must meet. Submit the request via Live Chat or the in-app Privacy form.

Common Questions About Your Privacy at ubo365

Below are the questions we hear most often about how ubo365 handles personal data, your rights and how to act on them.

We collect your registration details, device information and transaction references from DANA, OVO or GoPay deposits. We do not store wallet PINs or full payment credentials.

Only with partners needed to process your request — such as payment processors for DANA, OVO and GoPay transactions. We do not sell personal data to advertisers or unrelated third parties.

Use Live Chat or the in-app Privacy form under Account settings. Verify your identity with your registered contact detail and we will respond within the applicable required period.

Yes. Submit a deletion request via the in-app Privacy form or through support. We action it subject to any retention obligations under applicable law, then confirm once complete.

Session cookies maintain your login continuity across the mobile interface and browser. Analytics cookies are separate. Adjust or withdraw consent through your browser or device settings at any time.

Transaction references and wallet identifiers are encrypted at rest. Full wallet credentials are never stored by ubo365 — payment processing happens within each wallet provider's own secure environment.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoUbo365 Banking Gamesubo365 Casino

How ubo365 Handles Your Personal Information

How to Reach Us About Your Data

Live Chat

Email Support

In-App Request Form

How We Protect and Manage Your Information

Cookie Controls

Account Security

Data Retention

Requesting Changes

Common Questions About Your Privacy at ubo365

01 What personal data does ubo365 collect when I open an account?

02 Does ubo365 share my data with other companies?

03 How do I request a copy of the data ubo365 holds about me?

04 Can I ask ubo365 to delete my personal data?

05 How does ubo365 handle cookies on mobile and browser?

06 Is my payment data from GoPay, OVO or DANA stored securely?

Privacy Policy

Related pages

Related pages