Reference

Terms That Cover Your Account and Wallet Use

Our legal terms set out how your ubo365 account works, what you agree to when you join, and how we handle your wallet transactions through DANA, OVO, and GoPay.

Account EligibilityDANA, OVO, GoPay Wallet TermsData Handling PolicyJurisdiction-Dependent AccessContact Rights
ubo365 Terms That Cover Your Account and Wallet Use
ACCOUNT SECURITY DETAIL

How We Handle Your Data and Account Security

We hold your account data only for as long as it is needed for the purposes you agreed to at registration. Wallet verification data — the token or reference number generated when you link DANA, OVO, or GoPay — is stored in encrypted form and never shared with third parties outside the wallet provider's own security flow. You can request a copy of the data we hold, ask us to correct inaccurate records, or request deletion where our obligations permit it.

Data Retention

We keep account data only as long as legally required or operationally necessary. Once that period ends, data is deleted from active systems according to our internal retention schedule.

Cookie Use

We use session and preference cookies to keep your account state across pages and devices. You can manage cookie preferences through your browser settings without affecting account login.

Wallet Encryption

Payment references from DANA, OVO, and GoPay are stored encrypted. Our team cannot read raw wallet credentials — only the confirmation token that clears a transaction is retained.

Access Requests

To see, correct, or remove personal data we hold, submit a request via live chat or email. We respond within the timeframe required by applicable data rules in your region.

LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about your account terms, a wallet transaction dispute via DANA, OVO, or GoPay, or a request to access or correct your personal data, our support team handles all of these. Reach us through live chat, email, or the in-app message thread — we route legal and account-related queries to the right team from there.

Live Chat Open the chat icon in your account dashboard. Legal and account queries are tagged and passed to the right team without you needing to re-explain the issue.
Email Support Send your legal request or data query by email. Include your registered account name and wallet type — DANA, OVO, or GoPay — so we can locate your account quickly.
In-App Message Use the message thread inside your account. This keeps a written record of your request, which is useful if you are following up on a data access or correction request.

Common Questions About Our Legal Terms

These are the questions we hear most often around account terms, wallet rules, and your data rights. If your question is not here, live chat is the fastest way to get a direct answer.

Yes. Our platform terms apply regardless of which wallet you use. DANA, OVO, and GoPay transactions are each also subject to the terms of that individual wallet provider.

Access depends on your local jurisdiction. You confirm eligibility at registration. We do not determine local law on your behalf — check what is permitted in your region before opening an account.

Yes. Submit a request through live chat or email with your account name. We will confirm the data we hold and provide it within the timeframe applicable to your region.

We delete wallet reference data from active systems once the mandatory retention period ends. Encrypted payment tokens are not retained beyond what our legal obligations require.

We post a notice on the platform when terms are updated. Continuing to use your account after that notice is posted means you accept the revised terms.

Raise it through our live chat or in-app message thread. Include the transaction reference and wallet type. We review the record on our side and coordinate with the wallet provider if needed.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.